Team Collaboration

Share monitoring access with your team

Overview

Team collaboration features (Professional and Enterprise tiers) allow multiple users to share access to monitors with role-based permissions.

Creating a Team

  1. Go to Settings → Teams
  2. Click “Create Team”
  3. Enter team name
  4. You’re automatically assigned as team admin

Inviting Team Members

Send Invitation

  1. Go to your team page
  2. Click “Invite Member”
  3. Enter email address
  4. Select role (Admin, Editor, or Viewer)
  5. Click “Send Invitation”

Invitation Process

  • Invitee receives email with invite link
  • They can accept and join your team
  • If they don’t have an account, they’ll create one
  • Upon acceptance, they get access to team monitors

Roles and Permissions

Admin

Can do:

  • Everything an Editor can do
  • Invite and remove team members
  • Change member roles
  • Delete the team
  • Manage billing (Enterprise)

Use for: Team leads, infrastructure managers

Editor

Can do:

  • Create, edit, and delete monitors
  • View all monitor data and history
  • Configure notifications
  • Test notifications

Cannot do:

  • Manage team members
  • Change team settings

Use for: DevOps engineers, developers

Viewer

Can do:

  • View monitors and their status
  • View check-in history
  • View dashboards

Cannot do:

  • Create or edit monitors
  • Configure notifications
  • Access team settings

Use for: Stakeholders, managers, auditors

Shared Monitors

All team monitors are visible to all team members (filtered by role permissions):

  • Admins and Editors: Full access
  • Viewers: Read-only access

Creating Monitors for Team

When you create a monitor within a team project, all team members can see it.

Team Projects

Projects belong to teams:

  • Each team can have multiple projects
  • Project ping keys are shared within the team
  • All monitors in a project are visible to team

Notification Preferences

Team-Wide Notifications

Configure notifications to go to:

  • Team Discord/Slack channel
  • Shared email address
  • PagerDuty rotation

Personal Notifications

Individual team members can also receive notifications

:

  • Add your personal email
  • Add individual Discord/Slack DM

Audit Trail

Track team activity:

  • Who created/modified monitors
  • When changes were made
  • Who received alerts

Available in team dashboard under “Activity”.

Use Cases

Development Team

  • Admin: Tech lead
  • Editors: Backend developers
  • Viewers: Frontend developers, QA

Client Projects

  • Admin: Account manager
  • Editors: Consulting engineers
  • Viewers: Client stakeholders

Enterprise Operations

  • Admins: Infrastructure managers
  • Editors: DevOps team
  • Viewers: Support team, management

Best Practices

1. Principle of Least Privilege

Give members only the permissions they need.

2. Use Team Channels

Set notifications to team channels, not individual users.

3. Regular Access Reviews

Periodically review team membership and remove former members.

4. Separate Teams for Different Clients

Don’t mix client projects in the same team.

5. Document Escalation Procedures

Use team documentation to clarify who responds to what.

Managing Team Members

Changing Roles

  1. Go to team settings
  2. Find member in list
  3. Click role dropdown
  4. Select new role

Removing Members

  1. Go to team settings
  2. Find member in list
  3. Click “Remove”
  4. Confirm removal

Member loses access immediately.

Billing

Professional Tier

  • Up to 5 team members included
  • Additional members: $5/month each

Enterprise Tier

  • Unlimited team members
  • Custom billing available

Troubleshooting

Invitation Not Received

  • Check spam folder
  • Verify email address is correct
  • Resend invitation

Member Can’t See Monitors

  • Verify they accepted invitation
  • Check they’re logged into correct account
  • Verify project permissions

Can’t Remove Member

Only team admins can remove members. If you’re not admin, contact team admin.

Next Steps